New World Pools (Hala Const Pty Ltd, ABN 96 135 616 045) is committed to our clients service and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.
We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The APPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information.
A copy of the Australian Privacy Principles may be obtained from the website of the Office of the Australian Information Commissioner at www.oaic.gov.au.
What is Personal Information and why do we collect it?
Personal Information is information or an opinion that identifies an individual.
Examples of Personal Information we collect include: names, addresses, email addresses and phone numbers. This Personal Information is obtained in many ways including interviews, correspondence, by telephone, by email, via our website www.newworldpools.com.au and from third parties. We don’t guarantee website links or policy of authorised third parties.
When you send us an enquiry or a quote request through our website we collect your name, phone number, email address, suburb and the details of your message.
We collect your Personal Information for the primary purpose of providing our services to you, providing information to our clients and marketing. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing/marketing lists at any time; all you need to do is let us know.
When we collect Personal Information we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.
You can make a general enquiry without identifying yourself. We will need your contact details to prepare a quote or to carry out work for you.
Our website, cookies and other services
Our website does not use analytics or advertising tracking. It uses Google reCAPTCHA to protect our forms from spam, and our contact page shows a Google map. These Google services may set cookies and collect information such as your IP address and details of your device and browser, as described in Google’s privacy policy.
Our web server and website security software also record the IP address and browser details of visitors. We use this information to keep the website secure and working properly.
Sensitive Information
Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual’s racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information.
Sensitive information will be used by us only:
- for the primary purpose for which it was obtained;
- for a secondary purpose that is directly related to the primary purpose;
- with your consent; or
- where required or authorised by law.
Third Parties
Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances we may be provided with information by third parties. In such a case we will take all reasonable steps to ensure that you are made aware of the information provided to us by such third party.
Disclosure of Personal Information
We do not sell your Personal Information. Your Personal Information may be disclosed in a number of circumstances including the following:
- third parties where you consent to the use or disclosure; and
- where required or authorised by law.
Disclosure of Personal Information overseas
Our website is hosted in Australia. Enquiries sent through our website are delivered to us by email using Google’s services, and the Google services described above are operated by Google. As a result your Personal Information may be transferred to, or stored on, servers outside Australia, including in the United States and other countries where Google operates data centres.
Security of Personal Information
Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorized access, modification or disclosure.
When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files which will be kept by us for a minimum of 7 years.
Access to and correction of your Personal Information
You may access the Personal Information we hold about you and ask us to update or correct it, subject to certain exceptions. If you wish to access or correct your Personal Information, please make out your request to us in writing.
New World Pools will not charge any fee for your access request, but may charge an administrative fee for providing a copy of your Personal Information.
In order to protect your Personal Information we may require identification from you before releasing such information.
Maintaining the Quality of your Personal Information
It is an important part of providing our services to you that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete and up-to-date.
It is important that you advise us at the earliest opportunity of any changes to your Personal Information so that our records can be updated.
Policy Updates
This Policy may change from time to time. The New World Pools Privacy Policy is available on our website. This Policy was last updated in October 2026.
Complaints
You can lodge a complaint with us about any breach of our Privacy Policy, the Australian Privacy Principles or our privacy obligations to you by contacting us using the details below. We will look into your complaint and respond to you in writing within a reasonable time, usually within 30 days.
If you are not satisfied with our response you may contact the Office of the Australian Information Commissioner at www.oaic.gov.au or on 1300 363 992.
Privacy Policy Enquiries
If you have any queries about our Privacy Policy please contact our office at:
New World Pools
18/12 Tryon Road
Lindfield NSW 2070
Tel: 1300 312 019
E-mail: info@newworldpools.com.au